Hello Mr SAKHOF.
Sorry for this misunderstanding ( we have see your post on our testimony)
Your order still pending because you have selected a shipping method require card verification.
We have already send a message about this confirmation on July 07 2010 and we still waiting your answer.
A soon you can confirm this small amount charge on your credit card we can process at your shipping

SAKHOF M. Bonjour.
Désolé pour ce malentendu (nous avons voir votre message sur notre témoignage)
Votre commande toujours en attente parce que vous avez sélectionné un mode de livraison nécessitent une vérification de la carte.
Nous avons déjà envoyer un message à propos de cette confirmation sur 07 Juillet 2010 et nous attendons toujours votre réponse.
A bientôt vous pouvez confirmer cette accusation petite quantité sur votre carte de crédit que nous puissions traiter à votre expédition
(google translation)

To Whom it may concern

I just want to thank you for your prompt delivery and service. This was the first time I ordered from MountainBlack and was unsure about the company as I read a negative review
of MountainBlack on a different website – especially when I ordered a very expensive product. In fact I got more worried when I was given the wrong tracking number at the very
beginning of my query. But, your online customer service/chat line was efficient, understanding and patient with me. The person on the other line explained to me about the technical glitches,
and reassured me that my Suunto will be shipped promptly.
The online customer service was very patient with my constant questioning every two days until my product was shipped. Your service is A+++, thank you once again. You have won
me as a repeat customer and will tell other about your company. I do hope you can do something about the website I am referring to (that gave you a bad report), as they can put people
off.

To all the other customers and future customers just a tip – communicate, communicate, communicate. These guys have a great customer service, and will answer all your questions
and really do what they say over and above what you expect.

Well done MountainBlack

Cheers

I did receive the correct carabiners, thanks! I just put the incorrect ones in the mail two day ago, they should arrive early next week. Thank you very much for your attention to this matter, your customer service was excellent and I am very satisfied with my MountainBlack shopping experience!
- Rhys

I have never worked with a company that was as good a yours. Your customer service is 2nd to none. I asked why u didnt have the metolius pas and you told me where to get it. I waited for 3 days and then you had it. Unbelievable!!! I ordered it. I am a customer for life. Thank you for all the great customer support and service. To be a business your size you still pay attention to all the small details. Take care.

Thank you for my lovely Arcteryx jacket that arrived on time for my trip. I enjoyed the humor on your website and in your packaging which means I showed it to everyone! A happy customer!